Shipping & Return Policy

At j0sh911, we are committed to providing our customers with high-quality aftermarket parts for BMW 3 series (e46) models. Understanding the importance of reliable shipping and a clear return policy is essential for ensuring customer satisfaction and trust in our products.

Shipping is a critical component of the customer experience. We utilize reputable carriers to ensure that all orders are processed and shipped promptly. Typically, orders are dispatched within 1-3 business days after confirmation of payment. Customers can expect delivery times to vary based on their location, with most domestic shipments arriving within 5-7 business days. Tracking information will be provided to allow customers to monitor their shipment's progress.

In the event that a product does not meet the customer's expectations or is found to be defective, our return policy is designed to facilitate a straightforward process. Customers have a window of 30 days from the date of receipt to initiate a return. To qualify for a return, items must be in their original condition, unused, and in the original packaging. A restocking fee of 15% may apply to returns that do not meet these criteria.

To initiate a return, customers should contact our customer service team, providing their order number and details regarding the reason for the return. Upon approval, customers will receive instructions on how to return the item. Refunds will be processed within 7-10 business days after the returned item is received and inspected.

It is important to note that certain items, such as custom headlight washer covers and reinforced door armrest trim inserts, may not be eligible for return due to their specialized nature. Customers are encouraged to review product descriptions carefully before making a purchase to ensure compatibility with their vehicle.

In summary, our shipping and return policy is designed to provide clarity and confidence in the purchasing process. By adhering to these guidelines, we aim to maintain a high standard of service and ensure that our customers are satisfied with their aftermarket parts for BMW 3 series (e46) models.

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